BACKYARD POOL ENHANCES SUMMERTIME FUN
How great would it be to have a cool, sparkling pool right in your own backyard, ready for you and your family to jump into right after work or school? What a fun way to beat Oklahoma’s harsh summer heat, while making family memories to last a lifetime!
While many people love the idea, many put that pool purchase on the back burner for several reasons, perhaps the greatest being the work that’s entailed. Selecting a reliable company, as well as all the subcontractors that such a purchase often entails, is worrisome enough. And that’s not even mentioning upkeep and warranties.
We get it–those are some of your apprehensions. But that pool is your dream, and Country Leisure can ease your worries and concerns.
As with any large purchase, the first thing to do, says Bethanie Britton, vice president and CFO of Country Leisure Manufacturing in Moore, is to find a reliable, preferably local, company that has been in existence for more than a few years. This can be done by asking friends, co-workers and relatives about their experiences; by using a rating service such as Angie’s List; and by visiting business rating sites such as the Better Business Bureau.
Country Leisure fills the bill on all accounts. The Moore-based business has been family-owned since its launch in 1986.
Its management team consists of six employees with a collective base of over 60 years in the pool and hot tub industry, all of whom take customer satisfaction seriously. They know that a happy customer is a repeat customer!
To help ensure happy customers from the start as well as years down the line, the Country Leisure team begins by educating their consumers to ensure they’re getting the product(s) that best matches their needs. “We want to make sure they have all the information necessary to make the most informed decision possible,” Britton says.
“’We make your outdoor dreams a reality.’ That’s our mission statement and the practice we follow in our day-to-day business,” says Britton, noting that in addition to pools, they also offer hot tubs, splash pads, décor, patio furniture and hardscapes.
“We sell five different above-ground pool models ranging in size from 18 feet to 33 feet at prices starting at $5,200, which includes a complete pool kit, installation, maintenance equipment and start-up chemicals,” she elaborated, noting they also carry Caldera and Freeflow hot tubs and have a full-service department and retail department for chemicals, parts and maintenance equipment.
“But where we stand above our competitors,” she added, “is our process of alleviating the ‘pain’ points of above-ground pools for the customer. We have found that two areas cause the most concern for customers—install and warranty. We schedule everything surrounding the install. We have two in-house installation crews and two installation contractors that have been with the company for 10-plus years, so they are all well-versed in how we expect pools to be installed. We send the blocks necessary for the install with the crew, and coordinate the sand delivery that is needed for the bottom of the pool.
Other companies in the metro area historically have given out a listing of contractors, and the customer is expected to coordinate the rest themselves. “We handle all of those steps in-house for the customer, and re-schedule everything in the event of inclement weather.”
The Country Leisure team also works closely with their customers on any warranty issues that may arise. “We will handle all aspects of the warranty with each manufacturer instead of leaving that up to the customer,” Britton says. “If you have a warranty issue with any component of your pool, simply contact us—we will review the situation and coordinate the replacement or repair and then work with the manufacturer on the backside for their remedy with us. On top of that, we offer an additional warranty on top of the manufacturer warranty—a pro-rated lifetime warranty for the original owner.”
Britton says they continuously seek feedback from their customers to ensure they are meeting their mission statement. A recent customer wrote, “Everyone was very nice. We are glad we chose [Country Leisure] to do our pool. This is our third one from them in the last 25 years. Would not go anywhere else.”
Country Leisure is located at 3001 N. Service Road, in Moore. For more information, call 799.7745, visit countryleisuremfg.com, email firstname.lastname@example.org, or visit them on Facebook.